Meeting Customer Expectations

Meeting Customer Expectations

Downloadable Video - 2007
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Providing a service is different from producing a product because service is produced at the moment of delivery-a one-time opportunity to satisfy the customer which, once lost, is often lost forever. This program shows what the customer expects in the way of service, and how he or she reacts to both good and bad service. The program also describes the service cycle and the techniques for empowering employees, and illustrates specific techniques for improving tolerance, patience, and helpfulness
Publisher: New York, N.Y. : Films Media Group, [2007], c1991
Branch Call Number: eVideo
Characteristics: 1 streaming video file (20 min.) : sd., col., digital file

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