Meeting Customer Expectations

Meeting Customer Expectations

Downloadable Video - 2007
Rate this:
Providing a service is different from producing a product because service is produced at the moment of delivery-a one-time opportunity to satisfy the customer which, once lost, is often lost forever. This program shows what the customer expects in the way of service, and how he or she reacts to both good and bad service. The program also describes the service cycle and the techniques for empowering employees, and illustrates specific techniques for improving tolerance, patience, and helpfulness
Publisher: New York, N.Y. : Films Media Group, [2007], c1991
Branch Call Number: eVideo
Characteristics: 1 streaming video file (20 min.) : sd., col., digital file


From the critics

Community Activity


Add a Comment

There are no comments for this title yet.


Add Age Suitability

There are no ages for this title yet.


Add a Summary

There are no summaries for this title yet.


Add Notices

There are no notices for this title yet.


Add a Quote

There are no quotes for this title yet.

Explore Further


Subject Headings


Find it at CHPL

To Top