Handling Customer Service Stress

Handling Customer Service Stress

Downloadable Video - 2008
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This program emphasizes the importance of dealing with stress without damage to either oneself or the goal of working productively to provide service: learning to organize oneself, learning to change unacceptable situations, changing one's approach to problems and situations, and managing deadlines. The program also shows how to manage the stress created by telephonic interaction with customers
Publisher: New York, N.Y. : Films Media Group, [2008], c1991
Branch Call Number: eVideo
Characteristics: 1 streaming video file (25 min.) : sd., col., digital file


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