Customer Service by Telephone

Customer Service by Telephone

Downloadable Video - 2008
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This program offers some useful tools for using the telephone to communicate with customers, and it highlights some of the things customers find most irritating about phone communication: the unanswered phone, answering without identifying yourself, the customer kept on hold for what seems like forever, multiple transfers to other extensions or people, and so on
Publisher: New York, N.Y. : Films Media Group, [2008], c1991
Branch Call Number: eVideo
Characteristics: 1 streaming video file (15 min.) : sd., col., digital file

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