Managing Difficult Situations

Managing Difficult Situations

Downloadable Video - 2007
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The customer is not always right, but the customer's needs remain the number one priority. This program moves beyond the fundamentals of good customer service to the problems of dealing with more complex and difficult situations: How do you satisfy customers who want something you cannot give them? How do you work out a deal with a customer when you cannot agree on the terms? What are the most effective ways of dealing with angry customers?
Publisher: New York, N.Y. : Films Media Group, [2007], c1991
Branch Call Number: eVideo
Characteristics: 1 streaming video file (20 min.) : sd., col., digital file


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